Terms and Conditions

Welcome to M1R Alliance ("M1R Alliance", "we", "our", "us"). These Terms and Conditions ("Terms") govern your access to and use of the M1R Alliance website, directory, memberships, subscriptions, newsletters, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. About M1R Alliance

M1R Alliance is an Australian-owned online platform and business directory designed to connect:

• Current and former members of the Australian Defence Force and allied armed forces;
• Current and former first responders, including police, firefighters, paramedics, and emergency services personnel;
• Veteran-owned and first responder-owned businesses;
• Supportive businesses and service providers aligned with our community values.

The platform may include:

• Business listings;
• Membership subscriptions;
• Promotional offers and discounts;
• Educational content;
• Email newsletters;
• Community resources;
• Events and affiliate offers.

2. Eligibility

You must be at least 18 years of age and have legal capacity to enter into binding agreements under Australian law.

By using the Services, you warrant that:

• All information you provide is true, accurate, and current;
• You will comply with all applicable laws;
• You will not use the Services for unlawful, misleading, or harmful purposes.

3. Business Directory Listings

3.1 Listing Approval

We reserve the right to approve, reject, suspend, edit, or remove any listing at our sole discretion.

Approval of a listing does not constitute:

• An endorsement;
• A recommendation;
• A guarantee of quality;
• Verification of qualifications, licensing, or insurance.

3.2 Listing Accuracy

Businesses are solely responsible for ensuring that all listing information is accurate and up to date, including:

• Business name;
• Contact details;
• Website URL;
• Services offered;
• Images and promotional content;
• Pricing and discount offers.

3.3 Verification of Veteran or First Responder Status

Where a listing is promoted as veteran-owned or first responder-owned, we may request reasonable evidence to verify this status.

We reserve the right to remove or amend any listing if verification is not provided or if we reasonably believe the representation is inaccurate.

3.4 Preferred Providers

Certain businesses may be designated as "Preferred Providers" or receive enhanced placement based on subscription tier, sponsorship, or other commercial arrangements.

Such designation does not constitute a guarantee of service quality or user satisfaction.

4. Memberships and Subscriptions

4.1 Subscription Plans

We may offer free and paid memberships, including recurring monthly or annual subscriptions.

Subscription features and pricing are described on our website and may change from time to time.

4.2 Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

By subscribing, you authorise us and our payment processors to charge your nominated payment method.

4.3 Cancellation

You may cancel your subscription at any time through your account or by contacting us.

Cancellation:

• Prevents future charges;
• Does not provide a refund for the current billing period unless required by law.

4.4 Failed Payments

If a payment fails, we may:

• Retry the payment;
• Suspend the listing or account;
• Downgrade or remove paid features;
• Terminate the subscription.

5. Pricing and GST

Unless stated otherwise, all prices are expressed in Australian Dollars (AUD).

If Goods and Services Tax (GST) applies, prices will either:

• Include GST; or
• Clearly state that GST is additional.

You will receive a tax invoice where required by law.

6. Refund Policy

Refunds are provided only:

• As required under the Australian Consumer Law (ACL); or
• At our discretion.

No refunds are generally available for:

• Change of mind;
• Unused subscription periods;
• Failure to cancel before renewal.

Nothing in these Terms excludes your rights under the ACL.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth), including Schedule 2 (Australian Consumer Law).

To the extent permitted by law:

• Our liability is limited to resupplying the services or paying the cost of resupply.

Nothing in these Terms limits any non-excludable consumer rights.

8. User Accounts

You are responsible for:

• Maintaining the confidentiality of your login credentials;
• All activities conducted under your account.

You must notify us immediately of any unauthorised use.

We may suspend or terminate accounts where we reasonably suspect misuse.

9. Acceptable Use

You must not:

• Post false, misleading, defamatory, or unlawful content;
• Infringe intellectual property rights;
• Upload malicious code;
• Attempt unauthorised access to systems;
• Harvest user data;
• Interfere with website functionality;
• Use the platform to send spam.

We may remove offending content and terminate accounts.

10. User Content

By submitting content, including listings, reviews, images, and comments, you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable licence to:

• Use;
• Reproduce;
• Modify;
• Publish;
• Distribute;
• Display;
• Promote

that content in connection with our Services and marketing.

You warrant that:

• You own or have permission to use the content;
• The content does not infringe third-party rights.

11. Reviews and Testimonials

Reviews and testimonials represent the opinions of users.

We do not guarantee:

• Accuracy;
• Completeness;
• Reliability.

We reserve the right to moderate, edit, or remove reviews.

12. Intellectual Property

All content on the website, including:

• Logos;
• Branding;
• Text;
• Graphics;
• Design;
• Software;
• Databases,

is owned by or licensed to M1R Alliance and protected by Australian intellectual property laws.

You may not reproduce or exploit our content without written consent.

13. Third-Party Links and Affiliate Offers

The Services may contain links to third-party websites and affiliate offers.

We:

• Do not control third-party websites;
• Are not responsible for their content;
• May receive commissions from affiliate links.

Your dealings with third parties are solely between you and that party.

14. No Professional Advice

Content on the website is provided for general information only and does not constitute:

• Legal advice;
• Financial advice;
• Medical advice;
• Mental health advice;
• Business advice.

You should seek independent professional advice appropriate to your circumstances.

15. Disclaimer Regarding Directory Listings

M1R Alliance does not:

• Guarantee the quality of listed businesses;
• Guarantee the availability of discounts or offers;
• Verify all licences, registrations, or insurance;
• Accept responsibility for transactions between users and businesses.

Users should conduct their own due diligence.

16. Limitation of Liability

To the maximum extent permitted by law, M1R Alliance excludes all liability for:

• Indirect or consequential loss;
• Loss of profits;
• Loss of revenue;
• Loss of opportunity;
• Data loss;
• Business interruption.

Our aggregate liability is limited to the amount paid by you to us in the 12 months preceding the claim.

Where no amount has been paid, liability is limited to AUD $100.

17. Indemnity

You indemnify M1R Alliance and its officers, employees, contractors, and affiliates against all claims, losses, liabilities, and expenses arising from:

• Your use of the Services;
• Your breach of these Terms;
• Your content;
• Your dealings with third parties.

18. Suspension and Termination

We may suspend or terminate your access immediately if:

• You breach these Terms;
• We suspect unlawful activity;
• Continued access may expose us to legal or reputational risk.

No refund is payable unless required by law.

19. Privacy

Our collection and handling of personal information is governed by our Privacy Policy and applicable privacy laws, including the Privacy Act 1988 (Cth).

By using our Services, you consent to such collection and use.

20. Electronic Communications

You consent to receiving notices and communications electronically, including by email and through the website.

21. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters;
• Internet outages;
• Government action;
• Industrial disputes.

22. Changes to These Terms

We may amend these Terms at any time.

Updated Terms will be posted on the website and take effect upon publication.

Continued use of the Services constitutes acceptance of the revised Terms.

23. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

24. Waiver

Failure to enforce any right does not constitute a waiver of that right.

25. Entire Agreement

These Terms, together with our Privacy Policy and any subscription terms, constitute the entire agreement between you and M1R Alliance.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of South Australia and the Commonwealth of Australia.

You submit to the exclusive jurisdiction of the courts of South Australia and the Federal Court of Australia where applicable.

27. Contact Us

For any questions regarding these Terms, please contact: